# Shout Help Center > Help center and knowledge base for Shout — projects, contacts, building surveys, sending, email builder, results, account management, and legal. ## Projects - [What are Build, Send and Results?](https://docs.shout.com/projects/basic-info/build-send-results/): Build, Send and Results encompass the three steps of the project creation process. - [Glossary](https://docs.shout.com/projects/basic-info/glossary/): A glossary of terms used throughout Shout. - [What Type of Projects Can I Create?](https://docs.shout.com/projects/basic-info/project-types/): Create surveys to collect feedback and data, collect contact details, make quizzes with automatic scoring, and build calculators to engage your audience. - [Copying a Project](https://docs.shout.com/projects/managing-your-projects/copying-a-project/): Copying a project will create an exact duplicate of it within your Dashboard. You may want to do this to track major changes in your project creation… - [Deleting a Project](https://docs.shout.com/projects/managing-your-projects/deleting-a-project/): Your project will now be moved to the ‘Deleted’ section of your dashboard. It will remain here for a month before it is removed from the Dashboard… - [Closing a Project](https://docs.shout.com/projects/managing-your-projects/how-to-close-a-project/): Closing a project will disable any further respondents from providing responses. - [Labelling a Project (Tags)](https://docs.shout.com/projects/managing-your-projects/labelling-a-project-tags/): Labels, which are also known as Tags, can be attached to the projects to help organise them. They are useful for when you have accumulated a large number… - [Moving a Project to a Workspace](https://docs.shout.com/projects/managing-your-projects/moving-a-project-to-a-workspace/): Workspaces let you group projects by team rather than by type. You can move any project into a workspace straight from its actions in the Dashboard. - [Re-activating a Project](https://docs.shout.com/projects/managing-your-projects/reactivating-a-project/): Closing a project will stop any more respondents from completing your project. However, you will be able to re-activate a project once it’s been closed.… - [Re-naming a Project](https://docs.shout.com/projects/managing-your-projects/renaming-a-project/): At some point in your project building process, you may want to change the title of your Survey/ Form/ Quiz. - [Restore a Deleted Project](https://docs.shout.com/projects/managing-your-projects/restore-a-deleted-project/): Once you’ve deleted a survey, quiz, or calculator, you will find that it’s been stored in the Deleted view on the Dashboard. However, this does not mean that the… - [How to Save a Survey](https://docs.shout.com/projects/managing-your-projects/saving-a-project/): Any time you add a question, customize your form or change a setting, we automatically save all your work. - [Main Menu](https://docs.shout.com/projects/navigation/main-menu/): The Main Menu is the row of navigation buttons across the top of the app — Home, Forms, Mailings, Contacts, and Inbox. It stays visible no matter what page you're on. - [Project Menu](https://docs.shout.com/projects/navigation/project-menu/): The Project Menu allows you to perform a number of tasks in relation to your Survey/ Quiz/ Calculator. Clicking a project in Forms will open this menu,… - [The Dashboard](https://docs.shout.com/projects/navigation/the-dashboard/): The Project Dashboard contains all your existing projects: Surveys, Quizzes, and Calculators. This is also where you can create a new project. ## Contacts - [Add a Single Contact](https://docs.shout.com/contacts/adding-contacts/add-single-contact/): If you've gained permission to add a contact to your list, you can manually add them individually rather than using the import tool. - [Collect Contacts with a Form](https://docs.shout.com/contacts/adding-contacts/collect-contacts-with-a-form/): You can use Contact Details questions in your forms to add contacts to your list and update their information. - [Import Contacts to the CRM](https://docs.shout.com/contacts/adding-contacts/import-contacts/): Before you're able to send email invitations, you'll need to add contacts. - [Migrate Contacts from Your Address Book](https://docs.shout.com/contacts/adding-contacts/migrate-contacts-from-your-address-book/): The Address Book feature has now been grandfathered and replaced with a new and improved Contact Management System. But don't worry, we've kept all your… - [About Contact Profile Pages](https://docs.shout.com/contacts/managing-contacts/contact-profile-pages/): Each of your contacts has an individual profile that contains all available data about a person. You're also able to: - [Delete Contact Groups](https://docs.shout.com/contacts/managing-contacts/delete-contact-groups/): To delete a group: - [Delete Contacts](https://docs.shout.com/contacts/managing-contacts/delete-contacts/): Deleting a contact will permanently remove them from your list. - [How to Group Contacts](https://docs.shout.com/contacts/managing-contacts/group-contacts/): Organizing your contacts into groups is an ideal method of creating targeted surveys and campaigns. - [Manage Custom Fields](https://docs.shout.com/contacts/managing-contacts/manage-custom-fields/): Custom fields are where you can store additional data about your contacts. You can view these fields by going to your Contact List or to individual… - [Searching for Contacts](https://docs.shout.com/contacts/managing-contacts/searching-for-contacts/): If your list of contacts has grown substantially, it can be a chore to scroll through them all in search of one contact. Our ‘Find’ feature will… - [Segmenting Contacts](https://docs.shout.com/contacts/managing-contacts/segmenting-contacts/): You can use contact details and campaign information to filter contacts into segments. You can choose a single filter or combine multiple filters using… - [Unsubscribed and Bounced Contacts](https://docs.shout.com/contacts/managing-contacts/unsubscribed-and-bounced-contacts/): You may find that some of your contacts are marked as unsubscribed or bounced in Contacts. ## Build - [Age Question](https://docs.shout.com/build/calculators/age/): The Age question type allows you to collect a respondents age as a numeric value. - [How to Build a Formula](https://docs.shout.com/build/calculators/build-a-formula/): Once you've added questions to your calculator, you can start building a formula. To make this as clear as possible we'll build an formula based on an… - [Calculator Question Types](https://docs.shout.com/build/calculators/calculator-question-types/): When creating a calculator, you can use a wide range of question types as part of your formula. - [Conditional Messages in Calculator Results](https://docs.shout.com/build/calculators/conditional-messages-in-calculator-results/): This feature allows you to show customized messages based on a respondent's result. The message that shows is controlled by conditional parameters set by… - [How to Copy a Formula](https://docs.shout.com/build/calculators/copy-a-formula/): It's possible to duplicate any existing formulas you've created by: - [How to Create a Custom Calculator](https://docs.shout.com/build/calculators/create-a-custom-calculator/): To start building your first interactive calculator, you'll need an active Shout account. If you haven't created one yet, now is the perfect time to do so! - [Decimal Question](https://docs.shout.com/build/calculators/decimal/): The Decimal question type allows you to collect numeric values with decimal places, e.g. 2.55. - [How to Delete a Formula](https://docs.shout.com/build/calculators/delete-a-formula/): If you no longer need a formula in your calculator, you can delete it by: - [Embed Calculators On Your Website](https://docs.shout.com/build/calculators/embed-calculators/): Just like with surveys, quizzes, and forms, you're able to embed calculators on your website. Embedded calculators will appear along side all other… - [Excel Table Formula Builder](https://docs.shout.com/build/calculators/excel-table-formula-builder/): If you want to build a calculator but have already set up the formulas in Excel, you can upload your spreadsheet and select a cell to display results from. - [Formula Operators in Calculators](https://docs.shout.com/build/calculators/formula-operators/): When creating a calculator, you have two options for building out a formula: - [Integer/ Whole Number Question](https://docs.shout.com/build/calculators/integer-whole-number/): The Integer/ Whole Number question type allows you to collect whole numbers as values. - [Money/ Currency Question](https://docs.shout.com/build/calculators/money-currency/): The money/ Currency question type allows you to collect a respondents a monetary value. - [Numeric Slider](https://docs.shout.com/build/calculators/numeric-slider/): The Numeric Slider question type allows you to respondents to select a value using a slider. - [Results in Calculators](https://docs.shout.com/build/calculators/results-in-calculators/): There are two ways you can display results when creating a calculator: - [Using IF Statements in Calculators](https://docs.shout.com/build/calculators/using-if-statements/): You're able to add IF statements in your formulas, these are logical comparisons that allow you to show one of two results based on whether the results is… - [How to Create a Consent Form](https://docs.shout.com/build/forms/how-to-create-a-consent-form/): The purpose of a consent form is to gain the permission of, or make an agreement with, a respondent. They will also serve as evidence of this permission… - [How to Create Qualification Questions](https://docs.shout.com/build/forms/how-to-create-qualification-questions/): These questions use Logic to disqualify respondents from completing your project. For more information on Logic, you can read these articles concerning… - [How to Use the Consent Question Type](https://docs.shout.com/build/forms/how-to-use-the-consent-question-type/): Shout has a purpose-built Consent question for recording GDPR-style consent (e.g. a marketing opt-in) directly against a respondent's contact record, separate from gating your form with a Multi-Choice consent question. - [About Logic](https://docs.shout.com/build/logic-and-answer-piping/about-logic/): If your form includes multiple pages, it's possible that not all of them apply to every respondent. Logic allows you to create customised paths through… - [Can You Set Logic on Quizzes?](https://docs.shout.com/build/logic-and-answer-piping/can-you-set-logic-on-quizzes/): Yes — Question Logic and Page Logic are both fully available when building a Quiz-type form, the same as on a Survey. - [Question Logic](https://docs.shout.com/build/logic-and-answer-piping/default-logic/): This type of Logic allows you to direct respondents to separate pages according to their answer selections. - [Page Logic](https://docs.shout.com/build/logic-and-answer-piping/page-logic/): Page Logic allows you to set the next page respondents should see once they finish the one they're on, i.e. where they go when they click 'Next Page'.… - [Why is there no previous page button?](https://docs.shout.com/build/logic-and-answer-piping/previous-page-button/): If your form has more than one page, your respondents have access to the Next Page and Previous Page buttons — including on pages reached via Logic. - [Text Piping](https://docs.shout.com/build/logic-and-answer-piping/text-piping/): The term ‘Text Piping’ refers to the ability to insert information into a section of your form, that has been collected by a previous question or… - [Exit and Thank You Pages](https://docs.shout.com/build/pages/exit-and-thank-you-pages/): These are the last Pages that respondents will see before they exit your project. They’re simply a way to thank respondents for their time, and/or inform… - [How to Add and Manage Pages & Sections](https://docs.shout.com/build/pages/how-to-add-and-manage-pages/): Pages and sections allow you to break your survey questions up for respondents. - [Page Titles and Descriptions](https://docs.shout.com/build/pages/page-titles-and-descriptions/): These text fields will provide respondents with information on the page they’re filling out. The page title encapsulates the overall subject of the… - [What are Pages?](https://docs.shout.com/build/pages/pages/): Pages can be used to break down a long list of questions into smaller organized sections. This will not only improve your respondents experience in… - [Binary Yes/No Question](https://docs.shout.com/build/questions/binary-question/): The Binary Yes/No question asks respondents to choose between two available answer choices. - [Comments/ Essay Boxes](https://docs.shout.com/build/questions/comments-essay-boxes/): Respondents can enter a determinable amount of text, in response to your set question or statement. They are designed to provide your participants with… - [List of Contact Details Elements](https://docs.shout.com/build/questions/contact-details-element-types/): A respondent’s demographic information can be as essential to analyzing your project results as the question responses themselves. Depending on what you… - [Contact Form Element](https://docs.shout.com/build/questions/contact-form-element/): Contact Forms are designed to collect personal information from respondents. This information is usually comprised of: - [Date Range](https://docs.shout.com/build/questions/date-range/): This question type allows you to collect a date range from respondents, e.g. FROM: 27th August 2020 - TO: 3rd September 2020. - [Date](https://docs.shout.com/build/questions/date/): These question types allow you to collect a singular date from respondents. - [Drop Down List](https://docs.shout.com/build/questions/drop-down-list/): These question types are similar to the Multi-Choice (Single Select); where a list of options is provided for respondents to choose from, in relation to a… - [Email Address Field](https://docs.shout.com/build/questions/email-address-field/): The aim of these fields is to collect an email address from respondents, to be stored with the rest of your results. - [List of Question Types](https://docs.shout.com/build/questions/list-of-question-types/): We have a wide selection of question types to be employed in the creation of your surveys, forms, and quizzes. These include Standard Questions,… - [Matrix (Common Scale)](https://docs.shout.com/build/questions/matrix-common-scale/): Matrix questions (also called Likert Scales), allow you to ask multiple sub-questions to be rated along a common scale. - [Multi-Factor Scales](https://docs.shout.com/build/questions/multi-factor-scales/): Multi-Factor Scales give your respondents the means of evaluating one question or statement against multiple scales. - [Multi-Factor Sliders](https://docs.shout.com/build/questions/multi-factor-sliders/): Much like the Multi-Factor Scale, this question type allows your respondents to evaluate a single question or statement through multiple sliders. - [Multichoice (Multi-Select)](https://docs.shout.com/build/questions/multichoice-multi-select/): This question type is formatted in the same way as the Multi-Choice (Single Select) with one major difference: respondents can select more than one… - [Multichoice (Single Select)](https://docs.shout.com/build/questions/multichoice-single-select/): This type of question allows project participants to select one answer from a list of choices. - [Opinion Scales](https://docs.shout.com/build/questions/opinion-scales/): These question types provide your project respondents with a numbered scale, by which the statement or question it concerns can be rated. You can also… - [Order Rankings](https://docs.shout.com/build/questions/order-rankings/): This is the perfect question type if you need your respondents to rank numerous answer options in comparison to each other, or by preference. These… - [Picture Choice (Multi-Select)](https://docs.shout.com/build/questions/picture-choice-multi-select/): This question type allows your respondents to select multiple answers options, from a selection of images. You can also assign captions to individual… - [Picture Choice (Single-Select)](https://docs.shout.com/build/questions/picture-choice-single-select/): These are multiple-choice questions, where respondents can only select one answer. This question type was created for those questions where the answer… - [Picture Comments](https://docs.shout.com/build/questions/picture-comments/): Like other picture choice question types, you can upload a set of images to be evaluated by respondents. However, Picture Comments provide corresponding… - [Sliders](https://docs.shout.com/build/questions/sliders/): Your participants will be provided with a numbered scale, through which they can rate or evaluate your question or statement. You will be able to… - [Star-Rating](https://docs.shout.com/build/questions/star-rating/): Allow your respondents to give a rating using stars. This rating will be contrasted to the number of possible stars you assign to the question. You may be… - [Text Box (Multiple)](https://docs.shout.com/build/questions/text-box-multiple/): These question types allow you to collate more than one answer to a singular question. You’ll be able to customize a title for each answer box, so… - [Text Box (Single)](https://docs.shout.com/build/questions/text-box-single/): Provide your participants with space for a short, open-ended response. You can even tailor your text box to accept certain types of textual input, e.g.… - [Web Address Element](https://docs.shout.com/build/questions/web-address-element/): This type of text field is used to collect web address information from your respondents. - [Zip/ Postcode Lookup](https://docs.shout.com/build/questions/zip-postcode-lookup-element/): This question type acts as a way to add an address form to your project. This option also includes a quick address lookup feature, which can be disabled… - [Can I Set a Timer for a Quiz](https://docs.shout.com/build/quizzes/can-i-set-a-timer-for-a-quiz/): Unlike with surveys, you are able to apply a time limit to respondents completing a quiz. The default settings for this option set the limit to ‘0’, which… - [Displaying Custom Score Messages](https://docs.shout.com/build/quizzes/displaying-custom-score-messages/): It is possible to display customized messages to respondents once they reach your exit page. You have the option of showing messages based on their total… - [How to Apply Points to Questions](https://docs.shout.com/build/quizzes/how-to-apply-points-to-questions/): Before applying question points, you will have to: - [How to Make a Quiz](https://docs.shout.com/build/quizzes/how-to-make-a-quiz/): Online quizzes are an essential tool for engaging audiences and capturing leads for your business. With our drag-and-drop quiz creator and automated… - [How to Remove Question Numbering](https://docs.shout.com/build/quizzes/how-to-remove-question-numbering/): Questions will be numbered automatically when inserted into your project. This feature can be disabled in two ways: - [Quiz Settings](https://docs.shout.com/build/quizzes/quiz-settings/): We provide a range of settings to improve not only your quiz-building experience but also a participant’s completion process. - [Show or Hide Quiz Scores](https://docs.shout.com/build/quizzes/show-or-hide-quiz-scores/): Show quiz takers their scores upon completion. - [Auto-Scroll](https://docs.shout.com/build/surveys/auto-scroll/): Long surveys can cause respondent disengagement and increase drop-out rates. Our Auto-Scroll feature moves respondents to the next question upon answer… - [Can I Set a Timer for a Survey](https://docs.shout.com/build/surveys/can-i-set-a-timer-for-a-survey/): Unfortunately, you are not able to apply a timer to surveys. The response will be submitted once a respondent has answered every question or left the… - [Custom Project Languages](https://docs.shout.com/build/surveys/custom-project-languages/): Select the most likely language of your participants from a pre-determined list. These include: - [How to Delete Questions](https://docs.shout.com/build/surveys/delete-questions/): To delete a question in your survey, quiz, or calculator: - [Can You Edit Live Projects?](https://docs.shout.com/build/surveys/editing-live-projects/): Once a question has collected at least one response, a lock icon appears in its toolbar to highlight editing restrictions. However, you will still have some… - [Hidden Fields (API)](https://docs.shout.com/build/surveys/hidden-fields-api/): This option allows you to pipe text from ‘Hidden Fields’ using a QueryString or JavaScript API. - [How to Add and Edit Questions](https://docs.shout.com/build/surveys/how-to-add-and-edit-questions/): Once you've created and named a survey or quiz, you'll need to start adding questions. - [How to Add Pictures to Questions](https://docs.shout.com/build/surveys/how-to-add-pictures-to-questions/): It's possible to add images to question fields in your surveys, quizzes and forms. - [How to Copy Questions](https://docs.shout.com/build/surveys/how-to-copy-questions/): You're able to duplicate questions in your survey, along with any settings you have applied. - [How to Create a Survey](https://docs.shout.com/build/surveys/how-to-create-a-survey/): Create online surveys quickly and easily, whether you're conducting market research, monitoring employee engagement or gauging customer satisfaction. - [How to Insert a Link](https://docs.shout.com/build/surveys/how-to-insert-a-link/): You can insert a hyperlink into any section of text within a project, as well as being able to link your logo to an external website. - [How to Make a Question Required](https://docs.shout.com/build/surveys/how-to-make-a-question-required/): Making a question required means that respondents will have to answer that question before they can finish the survey/ quiz/ form. - [How To Make A Survey Anonymous](https://docs.shout.com/build/surveys/how-to-make-a-survey-anonymous/): All surveys, quizzes, forms, and calculators you create are anonymous by default. We don't even store respondent IP addresses. - [How to Move a Question](https://docs.shout.com/build/surveys/how-to-move-a-question/): To move questions to a different place in your project, you can drag and drop them into place inside the Form tab. - [How to Preview and Test Projects](https://docs.shout.com/build/surveys/how-to-preview-and-test-projects/): Previewing allows you to view your project in the same way as you respondents would. You’ll want to do this in order to copy-proof your project and to… - [How to Randomize the Answer Order](https://docs.shout.com/build/surveys/how-to-randomize-the-answer-order/): By default, answers will appear in the order you wrote them. Randomizing your answer order will decrease any chance of order bias, and will improve the… - [Limit the Number of Answers a Respondent can Select](https://docs.shout.com/build/surveys/limit-the-number-of-answers-a-respondent-can-select/): Most Question Types only allow respondents to select one answer option. However, both the Multi-Choice (Single Select) OR (Multi-Select) and Picture… - [Move a Question to a different Page](https://docs.shout.com/build/surveys/move-a-question-to-a-different-page/): To move a question to a different page: - [Net Promoter Score Question Type](https://docs.shout.com/build/surveys/net-promoter-score-question/): Calculating your Net Promoter Score will help you measure customer loyalty to your brand. You can do this by asking one simple question: " How likely are… - [One Question at a Time Surveys](https://docs.shout.com/build/surveys/one-question-surveys/): New feature: We've added a whole new survey format, where questions are displayed to respondents one at a time. - [How to Add an Other Answer Option](https://docs.shout.com/build/surveys/other-answer-options/): The "Other" answer option allows respondents to write a freeform answer for a question. - [Collect Personal Data in Anonymous Surveys (Pseudonymization)](https://docs.shout.com/build/surveys/pseudonymization/): Pseudonymization allows you to collect personal information (such as names as email addresses) whilst ensuring that responses to other questions remain… - [Question Settings](https://docs.shout.com/build/surveys/question-quick-menu/): The Question Quick Menu allows you to edit certain question formats and settings. - [A/B Testing (Split Testing) in Surveys](https://docs.shout.com/build/surveys/split-testing-in-surveys/): Our split testing elements allow you to perform randomized tests of text, images and videos with respondents. The percentage of respondents who were shown… - [Survey and Form Settings](https://docs.shout.com/build/surveys/survey-settings/): We provide a number of settings to improve not only your survey building experience but also participants' completion process. - [What are Sub-questions?](https://docs.shout.com/build/surveys/what-are-sub-questions/): Sub-questions are those that share a similar line of questioning and appear underneath your main question. These include Multi-Factor Scales and Sliders… - [How to White Label a Project](https://docs.shout.com/build/surveys/white-label-a-project/): By White Labelling a project, you remove all of our branding from your forms, emails and reports. - [Why is My Question Locked?](https://docs.shout.com/build/surveys/why-is-my-question-locked/): If a question has collected at least one response, you'll see a lock icon appear in its toolbar. This lock stops you from adding, deleting, or reordering… - [Will Deleting Questions Delete Results?](https://docs.shout.com/build/surveys/will-deleting-questions-delete-results/): Yes, deleting a question after a project has been launched will remove the data for that question from your results section. - [Inviting Collaborators to a Project](https://docs.shout.com/build/team-collaboration/inviting-collaborators/): Share a Survey, Form, Quiz or Calculator with your team by moving it into a Workspace, so everyone with access can view and edit it together. Please note that you can only collaborate with members of your… - [About the Image Library](https://docs.shout.com/build/text-images-and-video/about-the-image-library/): There are two ways that images can be used to enhance your project. Firstly, they are utilized by the Picture Choice Questions as answer options.… - [Add a Link to Your Logo](https://docs.shout.com/build/text-images-and-video/add-a-link-to-your-logo/): When adding your logo to a project, you can also embed a link which respondents are taken to when your logo is clicked. - [Adding and Editing Logos](https://docs.shout.com/build/text-images-and-video/adding-and-editing-logos/): You may want to add some branding to a project, which can be done by inserting a logo. You can also attach a web address to a logo, sending respondents… - [Background Image File Size](https://docs.shout.com/build/text-images-and-video/background-image-file-size/): All background images are resized to 1500 width x 1500 height. So, an image that fits this scale or larger should have the best resolution for your… - [How to Change Your Logo](https://docs.shout.com/build/text-images-and-video/change-your-logo/): You may have select the wrong logo to be used in your form, but there's a simply solution for that. - [Formatting Text](https://docs.shout.com/build/text-images-and-video/formatting-text/): Text formatting can be applied to questions, text fields, and page descriptions in surveys, quizzes, and forms. - [How to Insert a Video](https://docs.shout.com/build/text-images-and-video/how-to-insert-a-video/): This item will allow you to include a Vimeo or Youtube video in your project. Videos can be used to provide further information to respondents; concerning… - [How to Insert Images](https://docs.shout.com/build/text-images-and-video/how-to-insert-images/): There are two ways that images can be used to enhance your project. Firstly, they are utilized by the Picture Choice Questions as answer options.… - [How to Insert Text](https://docs.shout.com/build/text-images-and-video/how-to-insert-text/): Provide a deeper level of information, or context, for respondents by inserting additional text boxes into your project. This is done by incorporating the… - [List of Presentational Items](https://docs.shout.com/build/text-images-and-video/list-of-presentational-items/): There is a range of presentational items that can be implemented in your project. These include: - [How to Remove a Logo](https://docs.shout.com/build/text-images-and-video/remove-a-logo/): You may have added a logo to your project, and realised you've used the wrong version or the fit isn't quite right. - [Welcome Message](https://docs.shout.com/build/text-images-and-video/welcome-message/): Greet your respondents or provide any relevant information they may need before starting, by adding a Heading / Greeting item to the first page of your survey. - [Customizing Theme Designs](https://docs.shout.com/build/themes/customizing-themes/): This feature allows you to change the visual design of your project. You can access the Theme/ Appearance Menu through the sidebar of the project builder. - [How to Reset Theme Customization](https://docs.shout.com/build/themes/how-to-reset-theme-customization/): To reset your customization back to the default template: ## Send - [How to Print a Survey](https://docs.shout.com/send/printing-and-exporting/how-to-print-a-project/): Whether you want a paper copy of your project in order to distribute it by hand or to copy-proof the document in a format that suits you better, we give… - [Automatic Upgrading When Purchasing Survey Respondents](https://docs.shout.com/send/purchasing-respondents/automatic-upgrading-when-purchasing-survey-respondents/): If you're purchasing targeted responses, you will need to be subscribed to a paid plan. The cost of the plan you require will be added during the checkout… - [Enhanced Targeting Criteria](https://docs.shout.com/send/purchasing-respondents/enhanced-targeting-criteria/): There are a host of additional criteria you can require for your respondents. Here are the categories for those additional targeting options: - [How to Purchase Survey Respondents](https://docs.shout.com/send/purchasing-respondents/how-to-purchase-survey-respondents/): Purchase responses for your survey by setting criteria for targeting respondents, to sure they're the right fit for your research. - [Using a custom domain in your survey link](https://docs.shout.com/send/sending-a-project/custom-domain/): By default, your survey link will include our domain name. Our custom domain feature allows you to replace our domain with your website domain. - [Embedding a Project](https://docs.shout.com/send/sending-a-project/embedding-a-project/): Embedding allows respondents to complete your survey, quiz or form without leaving your website. In this article, we'll help you embed surveys on your… - [JavaScript API](https://docs.shout.com/send/sending-a-project/javascript-api/): When the standard embed button codes or placeholder codes do not suit your needs, but you want to embed your project into your website, you could use the… - [QR Code](https://docs.shout.com/send/sending-a-project/qr-code/): This feature allows you to download a QR code, which links to your survey/ form/ quiz when scanned by a smartphone. - [Sending Surveys via Email Invitation](https://docs.shout.com/send/sending-a-project/sending-surveys-via-email-invitation/): The Email Invitations option allows you to design and customize emails for your surveys, quizzes, and forms. You can enable tracking when sending our… - [Sharing to Social Media (And Other Platforms)](https://docs.shout.com/send/sending-a-project/sharing-to-social-media/): There are several ways you can send your project to respondents. One of these is to ‘quick share’ your simple URL link to a list of social sites. - [Sharing Your Project](https://docs.shout.com/send/sending-a-project/sharing-your-project/): Once you’ve finished building your survey, form, or quiz, your next step will be to send it. - [This Form Has Been Created Using Features Not Available In The Creators Plan](https://docs.shout.com/send/sending-a-project/this-form-has-been-created-using-features-not-available-in-the-creators-plan/): You may have shared a survey with respondents, and they receive the following message: "This Form Has Been Created Using Features Not Available In The… - [Use a custom survey link](https://docs.shout.com/send/sending-a-project/use-a-custom-survey-link/): A link is automatically generated for your survey and quizzes, which can be shared via email, post it to social media or print it. Your link will be… - [Using Webhooks](https://docs.shout.com/send/sending-a-project/webhooks/): Webhooks let you notify your own systems (Zapier, Make, a custom backend) whenever a project collects a new response or a contact changes in your CRM. - [Where to Find My Survey Link](https://docs.shout.com/send/sending-a-project/where-to-find-my-survey-link/): If you'd like to share your project (survey, quiz, form, or calculator) via a URL link, you can follow the below steps: - [How to Collect Anonymous Responses](https://docs.shout.com/send/sharing-options-and-settings/anonymous-responses/): Anonymous surveys encourage honest responses, allowing individuals to express their thoughts and opinions freely. - [How to Enable Tracked Responses](https://docs.shout.com/send/sharing-options-and-settings/how-to-enable-tracked-responses/): To track responses, you will need to have distributed your survey using the Email Invitations method. This will automatically link your collected results… - [How to Make Responses Anonymous](https://docs.shout.com/send/sharing-options-and-settings/how-to-make-responses-anonymous/): Responses to your survey, form, or quiz will automatically be anonymous. However, responses will not be anonymous if you’ve done one of two things: - [How to Set a Password for your Project](https://docs.shout.com/send/sharing-options-and-settings/how-to-set-a-password-for-your-project/): You can require respondents to enter a password before they can start your quiz, form or survey. - [Prevent Multiple Responses from the Same Device](https://docs.shout.com/send/sharing-options-and-settings/prevent-multiple-responses-from-the-same-device/): If a respondent is allowed to submit multiple responses, then their opinion/ experience is weighted more heavily when results are calculated. - [Receive Email Notifications for Responses](https://docs.shout.com/send/sharing-options-and-settings/receive-email-notifications-for-responses/): You can enable ‘Email Notifications’ in the settings for your project, in order to receive an email every time there is a response to your project. - [Slack Notifications](https://docs.shout.com/send/sharing-options-and-settings/slack-notifications/): Send notifications to a channel in your slack workplace when a response is submitted to your survey, quiz or form. - [The Progress Bar](https://docs.shout.com/send/sharing-options-and-settings/the-progress-bar/): Show respondents how much of your survey they've completed so far with the Progress Bar. - [Webhooks](https://docs.shout.com/send/sharing-options-and-settings/webhooks/): Webhooks are a powerful way to automatically send real-time data from your surveys to other applications the moment an event occurs. Instead of manually… ## Email Builder - [Button Content Block](https://docs.shout.com/email-builder/design-blocks/button-content-block/): Use the Button content block to add a button to your emails. - [Columns Content Block](https://docs.shout.com/email-builder/design-blocks/columns-content-block/): Use the Columns block to place between one and four other content blocks in the same row. - [Divider Content Block](https://docs.shout.com/email-builder/design-blocks/divider-content-block/): The Divider content block adds a visual break or separator between other sections of content in your email. The blocks can only be displayed horizontally,… - [Heading Content Block](https://docs.shout.com/email-builder/design-blocks/heading-content-block/): The Heading content block allows you to add a customizable heading into your email body. Apply different sizes, fonts, and colors to your headings to… - [Image Content Block](https://docs.shout.com/email-builder/design-blocks/image-content-block/): Use the image content block to add images to your emails. - [Menu Content Block](https://docs.shout.com/email-builder/design-blocks/menu-content-block/): Use the Menu content block to add a menu to your emails. This can contain links to your website, landing pages, or other online content you want to share. - [Text Content Block](https://docs.shout.com/email-builder/design-blocks/text-content-block/): The Text content block allows you to add a customizable section of text into your email body. Apply different sizes, fonts, and colors to sections of text… - [Avoiding Spam Filters](https://docs.shout.com/email-builder/email-delivery/avoiding-spam-filters/) - [Sender Email Validation](https://docs.shout.com/email-builder/email-delivery/sender-email-validation/): Before you can get started sending email campaigns, you'll need to verify your sender email. - [Suspending Mail Privileges](https://docs.shout.com/email-builder/email-delivery/suspending-mail-privileges/): We monitor all email campaigns created on the site to ensure they align with the industry standards for bounce and abuse rates. If your average bounce/… - [Test Email Sending Limits](https://docs.shout.com/email-builder/email-delivery/test-email-sending-limits/): Sending test emails is essential to see how your campaign will be displayed, but there are some limits to be aware of. - [Add a Logo to Emails](https://docs.shout.com/email-builder/email-design/add-a-logo-to-emails/): We don't provide a specific block for adding a logo to emails, but this is easily achievable using the Image Block. - [How to Align Content in Emails](https://docs.shout.com/email-builder/email-design/align-content-in-emails/): You can align all content in your email using the global settings or align individual blocks of content in your email. But the options for each are… - [How to Change the Background Color in Emails](https://docs.shout.com/email-builder/email-design/change-background-color-in-emails/): You can change the background color of your emails to align with your design preferences or branding. - [How to Change Fonts in Emails](https://docs.shout.com/email-builder/email-design/change-fonts-in-emails/): There are two ways you can apply fonts in your emails: via the Global Settings or the text formatting menu for an individual block. - [How to Change Text Background Colors in Emails](https://docs.shout.com/email-builder/email-design/change-text-background-color-in-emails/): In this article, you'll learn how to apply a background color (other tools may refer to this as highlighting) to a sentence or paragraph. - [How to Change the Width of Email Content](https://docs.shout.com/email-builder/email-design/change-width-of-email-content/): Increasing the width of your email content will stretch it over the available space on the screen. - [Collaborate on Email Campaigns](https://docs.shout.com/email-builder/email-design/collaborate-on-email-campaigns/): If you're part of an organization on the site, you can collaborate on email invitations with your team. - [How to Delete Content Blocks in Emails](https://docs.shout.com/email-builder/email-design/delete-content-blocks-in-emails/): In this article, you'll learn how to delete a content block in your emails. - [How to Duplicate Content Blocks in Emails](https://docs.shout.com/email-builder/email-design/duplicate-content-blocks-in-emails/): In this article, you'll learn how to duplicate a content block in your emails. - [Add a Preheader to Emails](https://docs.shout.com/email-builder/email-design/email-preheader/): A preheader is the short summary text that follows the subject line when viewing an email from the inbox. - [Find Your Sent Emails](https://docs.shout.com/email-builder/email-design/find-your-sent-emails/): If you want to view the content or reports of your previous sent campaigns, all you need to do is: - [Global Colors and Formatting for Emails](https://docs.shout.com/email-builder/email-design/global-colors-and-formatting-in-emails/): Global colors and formatting are predefined settings that are applied to all rows, blocks, and content within your email. There will be defaults set for… - [How to Move Blocks in Emails](https://docs.shout.com/email-builder/email-design/how-to-move-blocks-in-emails/): It is very easy to move a content block above or below another block in the email builder. - [How to Change the Color of the Physical Address Default Merge Tag](https://docs.shout.com/email-builder/email-design/physical-address-default-merge-tag-color/): You may notice that you are unable to edit the physical address merge tag in the footer of your email., as you would be able to with any other content… - [Preview and Test Your Campaign](https://docs.shout.com/email-builder/email-design/preview-and-test-your-campaign/): We recommend that you preview and test your email campaigns before sending them out, especially as different email tools may display your email differently - [Preview Emails on Desktop](https://docs.shout.com/email-builder/email-design/preview-emails-on-desktop/): You can both edit and preview emails in the Desktop and Mobile view whilst in the email builder. - [Required Data in Email Invitations](https://docs.shout.com/email-builder/email-design/required-data-in-email-invitations/): When you're editing your email content, you'll notice that you're unable to edit or remove certain information. - [How to Resize Images in Emails](https://docs.shout.com/email-builder/email-design/resize-images-in-emails/): In this article, you'll learn how to increase and decrease the size of images in your emails. - [Show or Hide Email Content Per Device](https://docs.shout.com/email-builder/email-design/show-or-hide-email-content-per-device/): You can choose to show or hide email content blocks per device (Desktop or Mobile). By default, the content will be visible on all devices, to hide it you… - [Survey Button](https://docs.shout.com/email-builder/email-design/survey-button/): By default, a survey button will be included in your email when you first visit the email builder. - [All the Default Merge Tags](https://docs.shout.com/email-builder/merge-tags/default-merge-tags/): With Shout, you can use merge tags to create personalized and dynamic content in your emails. They work by passing in the information contained in a… - [Using Merge Tags in Emails](https://docs.shout.com/email-builder/merge-tags/using-merge-tags-in-emails/): The information you collect through Contact Forms or add manually to the Custom Fields of contacts is linked to merge tags. These tags can be used to… ## Results - [Analyzing Quiz Results](https://docs.shout.com/results/analyzing-your-results/analyzing-quiz-results/): You can access the results section of your quiz at any point in the collection process. This is where all your quiz responses are compiled as charts, text… - [Analyzing Survey Results](https://docs.shout.com/results/analyzing-your-results/analyzing-survey-results/): You can access the results section of your survey at any point in the collection process. This is where all your survey responses are compiled as charts,… - [How to View Individual and Tracked Responses](https://docs.shout.com/results/analyzing-your-results/individual-and-tracked-responses/): Being faced with a collective list of responses can be overwhelming, but we provide a way for you to view results from individual respondents. This is… - [Remove Unanswered Questions from Individual Responses](https://docs.shout.com/results/analyzing-your-results/remove-unanswered-questions/): If some of the questions in your projects haven't been 'required, then respondents may not answer them. This can leave large white spaces in your… - [Why Don't My Results Add Up to 100%?](https://docs.shout.com/results/analyzing-your-results/why-dont-my-results-add-up-to-100/): It may appear that your results add up to more or less than 100%, but this is due to the fact that all numbers are rounded to the nearest whole percentage. - [Adding Elements to Reports](https://docs.shout.com/results/customizing-and-sharing-reports/adding-elements-to-reports/): Once you’ve collected all the necessary responses for your project, you may want to customize its results to improve the aesthetics. - [Anonymizing Reports for Sharing](https://docs.shout.com/results/customizing-and-sharing-reports/anonymizing-reports-for-sharing/): Sometimes the nature of your project will require you to collect personal information from respondents, e.g. name, business address and email. However,… - [Applying Multiple Filters to Your Results](https://docs.shout.com/results/customizing-and-sharing-reports/applying-multiple-filters-to-your-results/): It is possible to apply more than one filter in your Quick Report. However, there are a few things to keep in mind whilst doing this. - [Changing Report Themes](https://docs.shout.com/results/customizing-and-sharing-reports/changing-report-themes/): The new reporting system allows you to edit the background color or image of your report. - [Copying a Report](https://docs.shout.com/results/customizing-and-sharing-reports/copying-a-report/): Instead of creating a new report, you may want to copy an existing one and pick and choose which question results to remove. - [Creating a New Report](https://docs.shout.com/results/customizing-and-sharing-reports/creating-a-new-report/): You may want to create a new report, and pick and choose which question results to include. - [Declaring Filters and Comparisons In Use](https://docs.shout.com/results/customizing-and-sharing-reports/declaring-filters-and-comparisons-in-use/): You may want to make viewers aware of any Filters and/ or Comparisons you’ve used, as once they’ve been applied your report will no longer be fully… - [Deleting an Individual's Responses](https://docs.shout.com/results/customizing-and-sharing-reports/deleting-an-individuals-responses/): You are able to remove all of a single participant’s responses from the results of your project. This is useful for when you feel a respondent has… - [Deleting Results](https://docs.shout.com/results/customizing-and-sharing-reports/deleting-results/): Project results are the responses gathered from the respondents of your project. You are able to delete these responses using a few methods. - [Group or Hide Answer Results](https://docs.shout.com/results/customizing-and-sharing-reports/group-or-hide-answer-results/): Group or hide answer choices in the chart for a close-ended question type. - [How to Filter and Compare Results (Segmenting and Cross-Analysis)](https://docs.shout.com/results/customizing-and-sharing-reports/how-to-filter-and-compare-results/): Our Filtering and Comparison features allow you to create different views of your data, making it easy to identify patterns and trends. - [Make a Report Private](https://docs.shout.com/results/customizing-and-sharing-reports/make-a-report-private/): Reports are private by default. However, if you've shared your report and want to disable public access again, then follow the below steps. - [Sharing a Report](https://docs.shout.com/results/customizing-and-sharing-reports/sharing-a-report/): You can now share your reports from the result section of your project, and make the data you collect available to the public or your stakeholders. - [Who Can View My Public Report?](https://docs.shout.com/results/customizing-and-sharing-reports/who-can-view-my-public-report/): When you make a report public, it activates the URL link we provide. This means that anyone who has access to the link will be able to view your results. - [How to Export Your Results](https://docs.shout.com/results/printing-and-exporting-results/how-to-export-your-results/): You’re able to export your project as a PDF or one of three spreadsheet types. - [How to Print Individual Responses](https://docs.shout.com/results/printing-and-exporting-results/how-to-print-individual-responses/): The individual responses section will display all the answers from an individual respondent, rather than the combined responses from all respondents. You… - [How to Print Your Results](https://docs.shout.com/results/printing-and-exporting-results/how-to-print-your-results/): To print your results, you'll need to export your Report as a PDF. - [About the Quick Report](https://docs.shout.com/results/your-quick-report/about-the-quick-report/): This is the section of your results that contains all responses, data tables, and charts. - [Available Charts and Graphs](https://docs.shout.com/results/your-quick-report/charts-and-graphs/): In the reports section, you’ll find the Quick Report for your project. In this area will be a Data Table and corresponding charts or graphs that visualise… - [About the Data Tables](https://docs.shout.com/results/your-quick-report/data-tables/): Your project results will be collated into data tables for each question, which can be found under the Quick Report in the Results section. ## Account - [Can You Update Billing Addresses On Invoices](https://docs.shout.com/account/billing/can-you-update-billing-addresses-on-invoices/): If you've had an invoice issued to you with the incorrect address, you can contact us and we'll help you correct the address and reissue the invoice. - [Check Your Billing Information](https://docs.shout.com/account/billing/check-your-billing-information/): To check your Billing information: - [How to Cancel Your Subscription](https://docs.shout.com/account/billing/end-your-paid-subscription/): Depending on where you're located, you may have been put on one of our two billing systems. - [How Can I Renew My Subscription](https://docs.shout.com/account/billing/how-can-i-renew-my-subscription/): If you'd like to renew your subscription with us, and are unable to do so via the Upgrade Now section, please contact our support team for assistance. - [Can Team Members See My Projects? (Organizations)](https://docs.shout.com/account/organizations/can-team-members-see-my-projects/): It depends on where your project lives: projects in My Forms are private, projects in a shared Workspace are visible to that Workspace's members. - [How to invite people to your Organization](https://docs.shout.com/account/organizations/how-to-create-an-organization/): Organizations must be created (and maintained) by a top-level account, which requires a paid subscription. Admin accounts will then invite users (who're… - [How to Collaborate on Projects](https://docs.shout.com/account/organizations/how-to-share-projects-with-team-members/): It is possible to share projects with them for viewing and editing. This can be done by using our Collaboration feature. - [Removing Users from an Organization](https://docs.shout.com/account/organizations/removing-users-from-an-organization/): If you're the Admin of an organization on the site, you have the ability to add and delete team users. - [Team User Account Access for Admins (Organizations)](https://docs.shout.com/account/organizations/team-user-account-access-for-admins/): It is possible for the Admin user of an Organization to access the accounts of their Team users. Whilst using this feature, you will be impersonating the… - [What is an Organization (Teams)?](https://docs.shout.com/account/organizations/what-is-an-organization/): Many users used to share accounts, and the data contained within those accounts, with colleagues in their workplace. The new GDPR legislation makes such… - [View and Edit Your Account Details](https://docs.shout.com/account/your-account/account-details/) - [How to Change Your Account Email](https://docs.shout.com/account/your-account/change-your-account-email/): You can change the email address you use to log into your account at any time. - [Change Your Password](https://docs.shout.com/account/your-account/change-your-password/): If you're logged into your account and you feel that your password could do with an update, follow these simple steps: - [Create an Account](https://docs.shout.com/account/your-account/create-an-account/): If this is the first time that you’re visiting the site, you may not have created an account yet. This guide will help you figure out how to… - [How to Sign In](https://docs.shout.com/account/your-account/how-to-sign-in/): If you don’t already have an account with us, you can learn how to create an account. If you already have an account, you may need a quick guide for how… ## Legal - [How Long Does It Take to Collect Responses (Audience)](https://docs.shout.com/legal/buying-responses/how-long-does-it-take-to-collect-responses-audience/): Once your survey has been approved by a member of our team, you will start to see responses being collected the same day. - [Audience Policies](https://docs.shout.com/legal/buying-responses/kwiksample-marketplace-policies/): Our Audience feature allows you to purchase responses for surveys created with Shout and FreeOnlineSurveys. - [Maintaining Confidentiality When Buying Responses](https://docs.shout.com/legal/buying-responses/maintaining-confidentiality-when-buying-responses/): Testing new concepts or ideas that you want to keep private? While we can't guarantee that survey-takers won't share info from your survey, follow these… - [Use Policy for Buying Responses](https://docs.shout.com/legal/buying-responses/use-policy-for-buying-responses/): The below information is taken from our Terms and Conditions. Consult that document for more information on the terms for using the Site. - [Data Ownership](https://docs.shout.com/legal/gdpr/data-ownership/): 'This Application' is the owner of the tools used to create surveys and analyze data. Who we consider being the owner account data is dependent on the… - [Data Retention - Brazilian Portuguese](https://docs.shout.com/legal/gdpr/data-retention-brazilian-portugese/): Se você possui uma conta no 'Site', não deletamos os dados da sua conta (a menos que solicitado), você é responsável pelo controle e tempo de… - [Data Retention - Chinese](https://docs.shout.com/legal/gdpr/data-retention-chinese/): 如果您在“本网站”上持有账户，我们不会删除您账户中的数据（除非您提出请求），您有责任控制和决定数据的存储时间。在您的账户中有删除数据的控制选项，可以在账户级别、项目级别、问题级别和回复级别进行删除。如果您是受访者，您必须联系调查创建者以了解您的回复在“本网站”服务中会被存储多久。 - [Data Retention - French](https://docs.shout.com/legal/gdpr/data-retention-french/): Si vous avez un compte avec 'le Site', nous ne supprimons pas les données de votre compte (sauf demande expresse), vous êtes responsable de la gestion et… - [Data Retention Japanese](https://docs.shout.com/legal/gdpr/data-retention-japanese/): アカウントをお持ちの場合、『当サイト』はお客様のリクエストがない限り、アカウント内のデータを削除いたしません。データの保存期間や管理はお客様の責任となります。アカウントレベル、プロジェクトレベル、質問レベル、回答レベルでデータを削除するための管理機能がアカウント内にあります。回答者の場合、回答の保存期間につい… - [Data Retention - Spanish](https://docs.shout.com/legal/gdpr/data-retention-spanish/): Si tienes una cuenta con 'el Sitio', no eliminamos los datos de tu cuenta (a menos que se solicite), tú eres responsable del control y el tiempo durante… - [Data Retention](https://docs.shout.com/legal/gdpr/data-retention/): If you hold an account with 'the Site' we do not delete the data within your account (unless requested), you are responsible for the control and amount of… - [How to Sign the Data Processing Agreement](https://docs.shout.com/legal/gdpr/how-to-sign-the-data-processing-agreement/): Please contact us for a copy of our Date Processing Agreement, which can be reviewed by your team. - [Our Sub-Processors](https://docs.shout.com/legal/gdpr/our-sub-processors/): Shout.com and FreeOnlineSurveys (henceforth, ‘the site’) share certain information and data with several third-party apps and organizations to assist in… - [What is GDPR](https://docs.shout.com/legal/gdpr/what-is-gdpr/): The General Data Protection Regulation (GDPR) is a binding legislative act created by the European Union (EU), which is intended to address the… - [Contact Us](https://docs.shout.com/legal/legal/contact-us/): To contact our customer support teams with a query or technical issue, refer to the information below: - [Our Sub-Processors - Brazilian Portuguese](https://docs.shout.com/legal/legal/our-sub-processors-377/): Shout.com e FreeOnlineSurveys (doravante, ‘o site’) compartilham certas informações e dados com diversos aplicativos e organizações de terceiros para… - [Our Sub-Processors - Chinese](https://docs.shout.com/legal/legal/our-sub-processors-chinese/): Shout.com 和 FreeOnlineSurveys（以下统称“本网站”）会与一些第三方应用和组织共享某些信息和数据，以协助提供我们的服务。您可以在下面找到这些应用及其数据共享目的的列表： - [Our Sub-Processors - French](https://docs.shout.com/legal/legal/our-sub-processors-french/): Shout.com et FreeOnlineSurveys (ci-après, « le site ») partagent certaines informations et données avec plusieurs applications et organisations tierces… - [Our Sub -Processors - Japanese](https://docs.shout.com/legal/legal/our-sub-processors-japanese/): Shout.comおよびFreeOnlineSurveys（以下、「本サイト」）は、サービス提供を支援するために、いくつかの第三者アプリケーションおよび組織と特定の情報およびデータを共有しています。以下に、それらのアプリケーションおよびそれらとデータを共有する目的のリストを示します。 - [Our Sub-Processors - Spanish](https://docs.shout.com/legal/legal/our-sub-processors-spanish/): Shout.com y FreeOnlineSurveys (en adelante, 'el sitio') comparten cierta información y datos con varias aplicaciones y organizaciones de terceros para… ## Developers - [Authentication & Scopes](https://docs.shout.com/developers/authentication/): Authenticate with an API key via Bearer or X-Api-Key, understand the eight scopes, and manage key lifecycle. - [Contacts](https://docs.shout.com/developers/contacts/): Create, read, update and delete CRM contacts, manage subscription state, and read organisations and groups. - [Forms](https://docs.shout.com/developers/forms/): List and read forms, and create new forms with any of the 19 supported question types in a single call. - [Inbox & Tickets](https://docs.shout.com/developers/inbox/): Read team inboxes and support tickets, reply by email, and change ticket status. - [MCP Server](https://docs.shout.com/developers/mcp/): Connect Claude and other AI agents to your Shout data over the Model Context Protocol, with security guidance for untrusted content. - [Pagination & Errors](https://docs.shout.com/developers/pagination-and-errors/): Cursor pagination, page limits, the JSON error envelope, HTTP status codes, and rate limiting. - [Responses](https://docs.shout.com/developers/responses/): Read form submissions with date and completion filters, and understand the answer value shapes. - [Webhooks](https://docs.shout.com/developers/webhooks/): Subscribe to events, verify HMAC signatures, understand delivery batching and retries, and test your endpoint.