Our Sub-Processors
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Shout.com and FreeOnlineSurveys (henceforth, ‘the site’) share certain information and data with several third-party apps and organizations to assist in delivering our service. You will find a list of those apps and the purposes for which data is shared with them, below:
Sub-processors for data processed on your behalf (i.e. your survey data and contacts)
Section titled “Sub-processors for data processed on your behalf (i.e. your survey data and contacts)”All sub-processors have been vetted and have entered into a Data Processing Agreement with us to ensure compliance with GDPR.
Technical/Security Guarantees are in place for all providers.
The list below contains companies that either host or monitor our services, transport data, or send email invitations, responses and reports. As such the data categories below apply to each company.
- Your Contact Lists (name, email, address, title, contact details)
- Your Survey/Form responses you collect (also includes metadata such as time taken, referring domain, invitation tracking)
- Personal interests or preferences (marketing preferences and publicly available social media profile information);
- IT information (IP addresses, usage data, cookies data, location data, browser data);
Service-specific data In addition to the above each provider will have their own privacy policy detailing any additional data they collect which may be updated from time to time. Links to their separate policies can be found in our own privacy policy.
| Name | Purpose | Data Location | Basis |
|---|---|---|---|
| Leaseweb UK | Hosting infrastructure | UK | EEA/Adequacy |
| Cloudflare | Network security and delivery, object file storage, and encrypted database backups | USA / GLOBAL | SCC |
| Sentry | Infrastructure monitoring and bug reporting | USA | SCC |
| Mezmo | Monitoring log data. | USA | SCC |
| Twilio SendGrid | Email infrastructure, inbound and outbound | USA | SCC |
| Postmark (AC PM, LLC) | Email infrastructure, outbound | USA | SCC |
| Microsoft Azure | Encrypted database backups and application log archive | UK | EEA/Adequacy |
| UK Dedicated Servers | Hosting infrastructure | UK | EEA/Adequacy |
| Kamatera | Hosting infrastructure | EU | EEA/Adequacy |
| OpenAI Ireland Ltd | AI inference (receives message and prompt content). Not used for training | USA/EU | SCC |
| Fireworks AI | AI inference (receives message and prompt content). Not used for training | USA | SCC |
| Nebius B.V. (Nebius Token Factory) | AI inference (receives message and prompt content). Not used for training | EU / GLOBAL | SCC |
| Pinecone Systems, Inc. | Vector search indexing. Receives derived numeric vectors, never message content | USA | SCC |
| Meta Platforms | WhatsApp Business messaging. Messenger and Instagram are connected with your own Meta account and are not covered by this listing | USA / GLOBAL | SCC / DPF |
Legacy sub-processors no longer in use.
| Name | Purpose | Data Location | Basis | End of use |
|---|---|---|---|---|
| Amazon Web Services | Backup storage and user content delivery | EU | EEA/Adequacy | Q1 2026 |
| Clouvider | Hosting infrastructure | EU | EEA/Adequacy | Q1 2025 |
| ProductLift | Community board (feature suggestion, voting, and forum.) | EU | EEA/Adequacy | Q1 2026 |
| Hetzner | Hosting infrastructure for PDF servers. | EU | EEA/Adequacy | Q1 2024 |
Updates to sub-processor lists will be made to these pages, please check back often if you wish to be updated.
Other sub-processors used for data we control.
Section titled “Other sub-processors used for data we control.”| Name | Purpose |
|---|---|
| Helpscout | Support tickets |
| Braintree | Payment gateway: Supporting the processing of the financial data of subscriptions, invoices, and billing details. |
| Chargebee | Billing system: supporting the processing of the financial data of subscriptions, invoices, and billing details. |
| Stripe | Payment gateway: Supporting the processing of the financial data of subscriptions, invoices, and billing details. |
| Lemon Squeezy | Payment gateway: Supporting the processing of the financial data of subscriptions, invoices, and billing details. |
| Wise | Recording and reporting on payments made by bank transfer. |
| Xero | Recording and reporting on financial transactions. |
| Workspace apps, Tag manager |
When you signup to our website or use the survey editing tools we may use additional sub-processors to facilitate security and the user experience. These companies are NOT used to process your survey data, contacts etc. There are therefore outside the scope of any DPA but are included for completeness.
- All sub-processors have appropriate Technical/Security Guarantees, Standard Contractual Clauses, and Organisational Guarantees if appropriate.
- To learn more about what data we process see our privacy policy.