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Projects
Overview
Basic Info
What Type of Projects Can I Create?
What are Build, Actions, Send and Results?
Glossary
Navigation
The Dashboard
Main Menu
Project Menu
Managing Your Projects
How to Save a Survey
Re-naming a Project
Labelling a Project (Tags)
Moving a Project to a Workspace
Inviting Collaborators to a Project
Copying a Project
Scheduling a Project to Open or Close Automatically
Closing a Project
Re-activating a Project
Deleting a Project
Restore a Deleted Project
Build
Overview
Questions
List of Question Types
Text Box (Single)
Text Box (Multiple)
Comments/ Essay Boxes
Multichoice (Single Select)
Multichoice (Multi-Select)
Drop Down List
Binary Yes/No Question
Picture Choice (Single-Select)
Picture Choice (Multi-Select)
Date
Date Range
Integer/ Whole Number Question
Decimal Question
Money/ Currency Question
Age Question
Email Address Field
Web Address Element
Zip/ Postcode Lookup
Contact Form Element
List of Contact Details Elements
Sliders
Numeric Slider
Multi-Factor Sliders
Opinion Scales
Star-Rating
Multi-Factor Scales
Matrix (Common Scale)
Order Rankings
Picture Comments
Consent and qualification
How to Use the Consent Question Type
How to Create a Consent Form
How to Create Qualification Questions
Logic and answer piping
About Logic
Question Logic
Page Logic
Conditional Display
Text Piping
Can You Set Logic on Quizzes?
Why is there no previous page button?
Pages
What are Pages?
How to Add and Manage Pages & Sections
Page Titles and Descriptions
Exit and Thank You Pages
Surveys
How to Create a Survey
How to Add and Edit Questions
Question Settings
Survey and Form Settings
How to Preview and Test Projects
How to Make a Question Required
How to Add an Other Answer Option
How to Add Pictures to Questions
How to Insert a Link
How to Copy Questions
How to Move a Question
Move a Question to a different Page
How to Delete Questions
How to Randomize the Answer Order
Limit the Number of Answers a Respondent can Select
What are Sub-questions?
One Question at a Time Surveys
Auto-Scroll
Net Promoter Score Question Type
How To Make A Survey Anonymous
Collect Personal Data in Anonymous Surveys (Pseudonymization)
Custom Project Languages
Can I Set a Timer for a Survey
Can You Edit Live Projects?
A/B Testing (Split Testing) in Surveys
How to White Label a Project
Hidden Fields (API)
Why is My Question Locked?
Will Deleting Questions Delete Results?
Quizzes
How to Make a Quiz
Quiz Settings
How to Apply Points to Questions
Displaying Custom Score Messages
Show or Hide Quiz Scores
Can I Set a Timer for a Quiz
How to Remove Question Numbering
Calculators
How to Create a Custom Calculator
Calculator Question Types
Formula Operators in Calculators
How to Build a Formula
Using IF Statements in Calculators
Excel Table Formula Builder
Conditional Messages in Calculator Results
Results in Calculators
Embed Calculators On Your Website
How to Copy a Formula
How to Delete a Formula
Text, images and video
List of Presentational Items
How to Insert Text
Formatting Text
How to Insert Images
About the Image Library
How to Insert a Video
Welcome Message
Adding and Editing Logos
How to Change Your Logo
Add a Link to Your Logo
How to Remove a Logo
Background Image File Size
Themes
Customizing Theme Designs
How to Reset Theme Customization
Actions
Overview
Getting started
Create your first Action
Choose a starter and add conditions
Test an Action before turning it on
Read an Action's latest run and fix failures
Triggers
When a contact is created
Steps
Send an email
Send a message
Add a row
Add a contact
Create a task, ticket or note
Create a calendar event
Create a lead
Connected apps
Connecting an app
Available apps
Choose who can use a connected app
Connected app security and privacy
Reconnect or remove a connected app
Using variables
Inbox rules
Inbox rules
Ticket starters
Scheduled ticket rules
Send
Overview
Sending a project
Sharing Your Project
Where to Find My Survey Link
Sending Surveys via Email Invitation
Sharing to Social Media (And Other Platforms)
QR Code
Embedding a Project
Use a custom survey link
Using a custom domain in your survey link
Subscribe a project to webhooks
JavaScript API
This Form Has Been Created Using Features Not Available In The Creators Plan
Sharing options and settings
How to Enable Tracked Responses
How to Make Responses Anonymous
How to Collect Anonymous Responses
How to Set a Password for your Project
Prevent Multiple Responses from the Same Device
The Progress Bar
Receive Email Notifications for Responses
Slack Notifications
Create and manage webhooks
Print a project
How to Print a Survey
Results
Overview
All questions
About All questions
Available Charts and Graphs
About the Data Tables
Analyzing your results
Analyzing Survey Results
Analyzing Quiz Results
How to View Individual and Tracked Responses
Remove Unanswered Questions from Individual Responses
Why Don't My Results Add Up to 100%?
Customizing and sharing reports
Creating a New Report
Adding Elements to Reports
Changing Report Themes
Copying a Report
How to Filter and Compare Results
Applying Multiple Filters to Your Results
Declaring Filters and Comparisons In Use
Group or Hide Answer Results
Deleting Results
Sharing a Report
Anonymizing Reports for Sharing
Make a Report Private
Who Can View My Public Report?
Export and print results
How to Export Your Results
How to Print Your Results
How to Print Individual Responses
Contacts
Overview
Adding contacts
Add a Single Contact
Collect Contacts with a Form
Import contacts from a file
Import contacts from an app
Sync lists with an app
Map columns when importing contacts
Import sources and limits
Managing contacts
About Contact Profile Pages
Searching for Contacts
Manage Custom Fields
How to Group Contacts
Segmenting Contacts
Unsubscribed and Bounced Contacts
Delete Contacts
Delete Contact Groups
Email Builder
Overview
Email design
Preview and Test Your Campaign
Add a Logo to Emails
Survey Button
Add a Preheader to Emails
Global Colors and Formatting for Emails
How to Change Fonts in Emails
How to Change Text Background Colors in Emails
How to Change the Background Color in Emails
How to Align Content in Emails
How to Change the Width of Email Content
How to Resize Images in Emails
How to Move Blocks in Emails
How to Duplicate Content Blocks in Emails
How to Delete Content Blocks in Emails
Show or Hide Email Content Per Device
How to Change the Color of the Physical Address Default Merge Tag
Required Data in Email Invitations
Preview Emails on Desktop
Collaborate on Email Campaigns
Find Your Sent Emails
Design blocks
Text Content Block
Heading Content Block
Image Content Block
Button Content Block
Columns Content Block
Divider Content Block
Menu Content Block
Merge tags
Using Merge Tags in Emails
All the Default Merge Tags
Email delivery
Sender Email Validation
Test Email Sending Limits
Avoiding Spam Filters
Suspending Mail Privileges
Account
Overview
Your Account
Create an Account
How to Sign In
View and Edit Your Account Details
How to Change Your Account Email
Change Your Password
Organizations
What is an Organization (Teams)?
How to invite people to your Organization
How to Collaborate on Projects
Can Team Members See My Projects? (Organizations)
Team User Account Access for Admins (Organizations)
Removing Users from an Organization
Billing
Plans and Pricing
Plan Comparison: What's Included in Each Plan
Free Accounts and Free Trials: What's Included and What's Limited
How to Upgrade Your Plan
Check Your Billing Information
Can You Update Billing Addresses On Invoices
How Can I Renew My Subscription
How to Cancel Your Subscription
Legal
Overview
GDPR
What is GDPR
Data Ownership
Data Retention
Does the chat widget need a cookie banner?
How to Sign the Data Processing Agreement
Our Sub-Processors
Contact us
Contact Us
Developers
API Quickstart
Connect an AI Agent
Agent Recipes
Authentication & Scopes
Pagination & Errors
Forms
Responses API
Contacts
Inbox & Tickets
Webhook API
MCP Server
Integrations
Integrations
Power BI
API Reference
Overview
Contacts
List contacts
GET
Create a contact
POST
Get a contact
GET
Update a contact
PUT
Delete a contact
DELETE
Unsubscribe a contact
POST
Re-subscribe a contact
POST
Forms
List forms
GET
Create a form
POST
Get a form
GET
Groups
List contact groups
GET
Inboxes
List inboxes
GET
Knowledge
List knowledge sources
GET
List articles in a source
GET
Create or replace an article
PUT
Delete an article
DELETE
Me
Inspect the current key
GET
Organisations
List organisations
GET
Get an organisation
GET
Responses
List responses to a form
GET
Get a response
GET
Tickets
List tickets
GET
Get a ticket
GET
Reply to a ticket
POST
Set ticket status
PUT
Webhooks
List webhooks
GET
Create a webhook
POST
Update a webhook
PUT
Delete a webhook
DELETE
Send a test event
POST
Workspaces
List workspaces
GET
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