Unsubscribed and Bounced Contacts

You may find that some of your contacts are marked as unsubscribed or bounced in Contacts.

Unsubscribed contacts

We require that all emails you create contain an unsubscribe link so that contacts can opt-out of your mailings.

Once a contact clicks this link, they will be labeled as unsubscribed and you will no longer be able to send them emails.

Finding unsubscribed contacts

To get a list of all your unsubscribed contacts:

  1. Go to Contacts
  2. Select Filter
  3. Click the + icon
  4. Then open the first drop down on the left and select Unsubscribed

If you want to keep this list, you can click SAVE FILTER AS A SEGMENT. Then just give it a name and you'll be able to access this list in the Segments tab anytime.

Resubscribing contacts

To resubscribe a contact, so you can start sending them campaigns again, just:

  1. Follow the steps above to find your unsubscribed contacts
  2. Click the contact you wish to resubscribe (this will take you to their contact profile)
  3. Select RESUBSCRIBE in the top right

You should have explicit, documented permission from subscribers that you are resubscribing.

There's no way to bulk resubscribe contacts.

Bounced contacts

Hard bounces occur when there is a permanent reason that emails can't be delivered to an address. These most commonly occur when:

  • There is a typo in the email address
  • The email address does not exist
  • The receiving server has blocked emails from our domain or your address

We actively monitor the number of bounces that occur from campaigns and accounts. If your bounce rates are higher than the average, we may suspend your access to mailing features.

Finding bounced contacts

To get a list of all your bounced contacts:

  1. Go to Contacts
  2. Select Filter
  3. Click the + icon
  4. Then open the first drop down on the left and select Bounced

If you want to keep this list, you can click SAVE FILTER AS A SEGMENT. Then just give it a name and you'll be able to access this list in the Segments tab anytime.