Data Retention

Data Retention

If you hold an account with 'the Site' we do not delete the data within your account (unless requested), you are responsible for the control and amount of time for which data is stored. There are controls within your account to delete data on the account level, project level, question-level and response level. If you are a respondent, you must contact the survey creator to find out how long your responses will be stored in 'the Site' services.

When an account is downgraded, surveys and responses are retained in that account. However, there are restrictions applied to the free account, which may mean some data (such as survey results that have exceeded the time and storage limits) are inaccessible unless that account is upgraded to an appropriate subscription plan.

Deleting survey data from within your account:

Users are able to delete surveys and data from within their account. Once that data has been deleted you may not be able to restore it.

Type of data Can it be restored?
Questions can't be restored.
Responses can't be restored.
  1. The survey and its associated content are moved to the 'Deleted' folder.
  2. The survey remains in the 'Deleted' folder for 30 days.
  3. After 30 days, the survey is marked for permanent deletion.
  4. We retain the data for an additional 14 days after marking for permanent deletion.
  5. After this 14-day period, the survey and all its data are permanently deleted from our system.
Users can also choose to mark a survey for permanent deletion from within the 'Deleted' folder:
  • If the survey has been in the 'Deleted' folder for 14 days or more, it will be permanently deleted that day.
  • If it has been in the 'Deleted' folder for less than 14 days, we retain the data until those 14 days are up, after which it is permanently deleted.

Deleting your account:

You can delete your account at any time. After it is deleted, the account is immediately disabled. The deleted account and data will be removed from our system within 90 days. Once deleted, an account cannot be restored.  Database backups are stored for a further 12 months in an encrypted form.

Users are able to request immediate account deletion by contacting 'the Site' support team.

If you are a member of an Organization (Team) and the admin account for that Organization is deleted for any reason, then you will lose the account features shared with you by the admin account. Your own account will revert to the free plan.

Deleted account data:

In limited circumstances, we do retain account information. These purposes include:

  • To enforce our agreements where applicable.
  • To prevent potentially illegal activities.
  • To screen for, and prevent undesirable or abusive activity.
  • To respond to legal requests or prevent fraud.

We ensure that if data is kept for any of these purposes, it is only used to resolve that purpose. Once it has been resolved, the associated account data is deleted.

Inactive accounts:

We consider an account inactive if the user hasn't logged in for a certain period:

  • Free accounts: Inactive after 6 months of no login
  • Previously paid accounts: Inactive after 18 months of no login
  • Currently paid accounts: Never considered inactive

Inactive accounts and all their survey data will be permanently deleted.

To keep your account active, simply log in regularly.

Response Data:

Creators are responsible for the data collected by surveys, forms, quizzes and polls. To find out how long your data will be stored for, you must contact the Creator of the project you responded to.