Team User Account Access for Admins (Organizations)

It is possible for the Admin user of an Organization to access the accounts of their Team users. Whilst using this feature, you will be impersonating the user of the account you are viewing. Any changes or deletions you make will be reflected in the user's account.

To access a Team users account:

  1. Click your email address in the top bar
  2. Go to 'Account Details’
  3. Scroll down to My Organization, and click Manage Team MembersThis will open the Team Management Portal in a new tab
  4. Click Actions next to the team user you wish to access the account of
  5. Click 'Impersonate User’This will open your Team Users account in a new tab

You will then be given access to this Team User's account. This is indicated by a notice below the top-bar that states you are impersonating a user.

Please be aware that any actions or changes you make whilst impersonating a user will affect their account.

For example, if you delete a set of results whilst in a user's account, the team user will also now lose access. It’s not possible to undo this.

This feature is only available on the Business Plan (5 or 10 Users).