Team User Account Access for Admins (Organizations)

It is possible for the Admin user of an Organization to access the accounts of their Team users. Whilst using this feature, you will be impersonating the user of the account you are viewing. Any changes or deletions you make will be reflected in the user’s account.

To access a Team user’s account:

1. Click your profile icon in the top right and select Account details.
2. Under My organization, click Manage team members.
3. Select the team user whose account you want to access.
4. Click Impersonate.

You will then be given access to this Team User’s account, in the same browser tab. This is indicated by a banner above the top bar that states you are impersonating a user, with a Back to my account link.

Click Back to my account at any time to end the impersonation session and return to your own account.

Please be aware that any actions or changes you make whilst impersonating a user will affect their account.

For example, if you delete a set of results whilst in a user’s account, the team user will also now lose access. It’s not possible to undo this.

This feature requires a plan that supports multiple users (Plus or Business), since it’s only relevant to organizations that have team members to impersonate.

Handing over a member’s work

You can use impersonation to review the member’s private forms and move selected forms into a shared Workspace. The member’s account must have access to the destination Workspace while you are impersonating them.

Return to your own account and verify the forms and results are accessible. When the member is deleted through Manage team members, their Workspace forms and surviving reports are reassigned to the primary account owner. Private forms left outside Workspaces are deleted, including individually shared forms. Follow the member-removal checklist and review the deletion preview before confirming.