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Shout Help Center

Using a custom domain in your survey link

By default, your survey link will include our domain name. Our custom domain feature allows you to replace our domain with your website domain.

E.g. Ourdomain.com/s/surveycode —> customdomain.com/s/surveycode

This feature will not change the survey code in the URL slug, but you can use the custom survey link feature to do this.

This is very easy to set up and works great with white labelling. Using all three, you can hide all traces of our branding.

Note: You will need technical knowledge of your website/server to implement this.

We achieve the custom domain feature using ‘domain cloaking’ which is a file that can be placed on your server that will display the surveys on our platform seamlessly through an iFrame. This allows the domain in the address bar to remain as your own.

How to use a custom domain

Section titled “How to use a custom domain”

  1. Go to the Send section of your survey/ quiz.

  2. In the Get a link (URL) panel, you’ll see three buttons: Use custom domain, Customize URL, and Get custom domain script.

  3. Click Get custom domain script — this immediately downloads a small index.html file. This is the cloaking file.

  4. Upload this HTML file into the desired folder on your website’s server. It will not need to be touched again.

  5. Click Use custom domain to open the Custom domain configuration dialog.

    Custom domain configuration dialog

  6. Enter your domain address including the subfolder you uploaded the file to (e.g. https://example.com/s), then click Save.

For example, if the folder is called ‘surveys’, the address would read like below:

http://yourdomain.com/surveys

The link for all surveys on the launch page and emails sent will contain your domain.