Slack Notifications

Post a message to a channel in your Slack workspace every time someone completes your survey, quiz or form.

Note

Slack is now built in. Earlier versions of this article told you to route a webhook through Zapier or Make.com — you no longer need either. Connect Slack once, then add a Send a message step to an Action.

Connect your Slack workspace

1. Go to Actions in the main navigation.
2. Open the Available apps tab and find Slack.
3. Click Connect. If this connection’s dialog says sign-in is powered by Microsoft Azure, follow that app-specific disclosure and the permissions shown on the consent screen. Other Shout integrations can use a different connection flow; follow the disclosure shown for the app you are connecting.
4. Choose Make available to if you want to limit which workspaces can use this connection, then finish signing in to Slack.

You only do this once. Everyone with access to the form and the workspace can then build Actions on that connection — they do not each need to connect Slack themselves.

You can also connect Slack from inside the Action editor while you are building, without leaving what you are doing.

Notify Slack of new responses

1. Go to Actions in the main navigation and click New action.
2. For the starter, choose New response and pick the form you want to watch.
3. Add a step, and under Notify people choose Send a message.
4. Choose your connected Slack account, then pick the channel to post into.
5. Write the message. Use the variable menu inside the message field to drop answers from the response into the text — for example the respondent’s name, or how they rated you.
6. Click Send test to check it. This posts a real message to the channel you chose, so use a scratch channel if you would rather not notify the team yet.
7. Save and enable the Action.

You will now get a Slack message every time someone completes that form.

Only notify Slack for some responses

By default the Action runs on every completed response. Add conditions to the starter and it runs only when the answers match — for example only when someone rates you 3 or below, or only when they tick “please contact me”.

Responses that do not match are recorded as Skipped. That is the Action working correctly, not a failure.

Actions run on completed responses only — someone who starts your form and abandons it never triggers a Slack message.

Why is my channel not in the list?

The channel picker lists the channels your connected Slack account can see. If a channel is missing, check that the account you connected to Shout is a member of it, then reload the picker.

Can I post to Microsoft Teams instead?

Yes. Send a message is named after the outcome, not the app — so you can point the same step at a connected Microsoft Teams account and pick a team and channel there instead. You do not need to rebuild the step.

Still want to use a webhook?

Webhooks remain the right answer when you need to reach your own backend, or an automation tool doing something Shout’s steps do not cover. See our Webhooks guide for the full setup, including Zapier and Make.com.